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Terms of Service

Shipping & Delivery


Shipping & Delivery

  • Electric bikes ship FREE via UPS Ground.
  • Electric Trikes (excluding Liberty Trike) ship flat-rate at $250 per trike.
  • The Liberty Trike is a $40 flat rate.
  • We ship electric trikes and electric bikes to the Contiguous USA.
  • No international shipping.

Electric trikes are shipped 100% assembled via freight with liftgate service. Where shipping applies, costs are shown during check-out.

Delivery Schedule & Processing Times: Lead times (the time it takes for your order to ship from our dock) is determined by stock status and current demand. Refer to individual product pages for expected “ship on or before” dates when ordering. Electric Bikes tare in-stock and ready to ship same day/next day most of the time. Some electric tricycle models require custom assembly and therefore may have a slightly longer lead time. A shipping confirmation email will be sent to the email address attached to the order once the order has shipped.

High Cost Surcharge Areas: We do reserve the right to charge a shipping surcharge for shipments destined for certain service areas. These are charges above and beyond our normal shipping costs. We will do our best to inform you if your shipment will be subject to this additional cost by contacting you by telephone or email after your order has been placed, as soon as we are aware of the shipping surcharge.

Please email support@electricbikestore.com or call us at +1 800-215-1976 if you need more information.

Warranty Information


Warranty

Limited Warranty
All electric bikes and electric trikes come with a one year all-inclusive warranty that covers every component from manufacturing defects. The warranty begins on the date of delivery according to the tracking data provided by the shipping company. Warranty applies to original purchaser and is not transferable.

The Warranty does not cover or apply to the following: Normal wear and tear; any damage, failure and/or loss caused by accident, shipping, misuse, neglect, abuse and/or failure to follow instructions or warnings as stated on the product or in the applicable owner’s manual or other printed materials provided with the product; damage, failure and/or loss caused by the use of the product in any other manner for which such products were not specifically designed.

This warranty does not apply to any products or components, mechanical and/or electrical, which have in any way been altered by any person. Company will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. For electric powered products, the seller or manufacturer confirms that the advertised speed and range of such items are not guaranteed as they depend on the rider’s weight, the terrain, the wind speed and its direction, the tire inflation etc.…

The warranty is limited to parts replacement during the warranty period. Warranty is not transferable. Warranty is not applicable outside of the 48 Contiguous united states. Parts or products must be returned to the Company. Labor costs are the responsibility of the customer. Shipping costs are the responsibility of the owner (customer).

Damage and Shortage Claim: Damage resulting from shipping is the responsibility of the shipping company and the purchaser is responsible for notifying Company at the day of delivery and filing an insurance claim with the shipping company.

Any item that was received by consignee (customer) without noting any damage/shortage on the delivery manifest is considered to be received without any damage/shortage.

Any item that was not returned for service within seven days from the date on which it was delivered considered to be free of defect upon arrival.

Non-merchantability (usability), or Not as Described Claim: Company must be notified via email within seven days of delivery and customer must ask for a Return Authorization. Without such Authorization the return will be refused. No such claim will be accepted after the seven days.

Not-received Claim: Company ships item via trackable shipping methods and tracking numbers will be provided to customers upon request to locate items.
Warranties are limited to replacement of parts and/or products determined by
the Company, at its sole discretion, to be defective.

In case the customer requests that the product be returned by company and no damage/shortage was noted on delivery manifest, and/or no claim was filed by customer, then customer agrees to pay for shipping and authorizes company to debit his/her account for such transaction.

These items are shipped and packed according to the freight company's policies. Therefore it is the purchaser’s responsibility to check the item prior to riding it and to make adjustments if necessary.

The manufacturers of these products reserve their rights to modify, add or remove parts, add or remove features of the items according to their latest research and development without prior notice to the seller and customers.

Cancellations: Any order that has been processed will have a 6% processing fee. Any order that has been sent to packing will have the 15% packing and processing fee. Any order that has been shipped cannot be canceled. All cancellations and modifications to the original order must be made in writing.

Refused items: Any order that has been shipped and refused by consignee will have the 25% restock fee and the actual published two-way shipping charges – even if the item was offered with the free promotional shipping. We do not guarantee on what day your item will arrive since it may go through multiple parties until it reaches you.

IMPORTANT: Batteries need to be stored fully charged and kept in a cool dry environment. They should be charged use and never stored for long periods of time empty or without maintenance charging. Batteries damaged due to a lack of maintenance charging are not covered under warranty.

Warranties are limited to replacement of parts and/or products determined by Electric Bike Technologies, at its sole discretion, to be defective.

Limited Warranty does not cover or apply to the following: Normal wear and tear; any damage, failure and/or loss caused by accident, shipping, misuse, neglect, abuse and/or failure to follow instructions or warnings as stated on the product or in the applicable owner’s manual or other printed materials provided with the product; damage, failure and/or loss caused by the use of the product for stunt riding, ramp jumping, competition, off-road use, acrobatics, trick riding or other similar activities, or use in any other manner for which such products were not specifically designed.

This warranty does not apply to any products or components, mechanical and/or electrical, which have in any way been altered from their original configuration by any person. Electric Bike Technologies Inc. will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.

Rentals, Commercial Use & Non- Authorized or 3rd Party Sellers

The Electric Bike Technologies Warranty does not cover or apply to any Electric Bike Technologies Inc. product used for rental or commercial purposes unless the specific product is designated, labeled or marketed by Electric Bike Technologies Inc. as acceptable for rental or commercial use. The Electric Bike Technologies Warranty does not cover or apply to any Electric Bike Technologies Inc. product sold by a non-authorized reseller or retailer.

WARRANTY CLAIMS

Those parts and/or products which are determined by Electric Bike Technologies Inc. to be defective and to qualify for warranty replacement will be provided at no charge, only after a valid warranty claim is processed by Electric Bike Technologies Customer Service Department. Warranty claims must be made by the original purchaser by contacting the Electric Bike Technologies Customer Service Call Center at +1 800-215-1976 within the warranty period (stated above). Shipping & Handling fees will apply to all orders placed for warranty parts and/or products and will be invoiced to the customer/warranty claimant at the time said parts and/or products are shipped from Electric Bike Technologies Inc.

Electric Bike Technologies Inc., at its sole discretion, has the option of replacing with a new part, or factory re-certified part. The Limited Warranty stated herein is in lieu of and expressly excludes all other warranties not expressly set forth herein, whether expressed or implied by law or otherwise, including, but not limited to, any warranties for merchantability and/or fitness for any particular purpose. Electric Bike Technologies Inc. shall in no event be liable or responsible for incidental or consequential losses, damages or expenses in connection with their products. The liability of Electric Bike Technologies Inc. hereunder is expressly limited to the replacement of goods complying with this warranty or at the sole discretion of Electric Bike Technologies Inc. to the repayment of an amount equivalent to the purchase price of the product in question.


International Sales


International Sales

Warranty does not extend to international customers or domestic customers that have taken their Electric Trike abroad. Regardless of defects in materials or worksmanship, Electric Bike Technologies, Inc., will not cover the cost of replacement parts, shipping, or repairs outside of the 48 continental United States. All sales outside of the contiguous USA are final and not subject to our return policy.


Returns


Returns

Electric bikes:

  • No returns after 21 days of receiving
  • To be eligible for a return, the bike must be unused, free from dirt, dust and in the same packaging and condition that you received it
  • Box must be sealed and unopened
  • Customer pays $175 shipping fee (this is withheld from refund)
  • Subject to up to a 20% restocking fee (this is withheld from refund)

Electric tricycles:

  • No returns after 21 days of receiving
  • To be eligible for a return, the bike must be unused, free from dirt, dust and in the same packaging and condition that you received it
  • Box must be sealed and unopened
  • Customer pays $500 shipping fee (this is withheld from refund)
  • Subject to up to a 20% restocking fee (this is withheld from refund)

Accessory/replacement part orders:

  • No returns after 30 days of receiving
  • To be eligible for a return, the bike must be unused, free from dirt, dust and in the same packaging and condition that you received it
  • Subject to a 25% restocking fee
  • Customer pays shipping both ways

Used items:
No returns, except in extreme cases of breakage/malfunction

Non-returnable items:

  • Batteries
  • Special orders
  • Sale items
  • Gift cards
  • Gifted orders

All returns for repair or replacement should be preceded by contacting Electric Bike Technologies for approval. Upon approval a service ticket will be opened to track and communicate the progress of the claim, service or return.

The address for any returns is:

Electric Bike Technologies Inc.
c/o Return: #OrderNumber
1021 Washington Ave.
Croydon, PA 19021

Please Note: All shipping charges related to returns or repairs covered under warranty are the buyer's responsibility.

Credit card refunds are processed within 2 days of receipt of the returned merchandise. Please allow 3-6 business days from the time a refund is issued for the credit to appear on your credit card.

Refund check Policy: Any type of refunds, including but not limited to cancellations, refused items, etc... Will be made by company check in 14 days from the date the item is received back in our warehouse. If the product did not leave our warehouse, it will also be 14 days to issue the refunds.


Ordering


Ordering

Ordering is simple. Shop online or call us toll free at +1 to place your order. We accept credit cards, Amazon Payments, PayPal, Apple Pay and checks.

Delivery Schedule & Processing TimesWe assemble and ship your electric trike as soon as possible. We will normally ship accessory orders within a day or two and fully assembled trikes within 10 business days but this can vary depending on current supply, other orders and time of year. Please email support@electricbikestore.com or call us at +1 800-215-1976 if you need more information.

     

     

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