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Terms & Conditions

ElectricBikeStore.com is a subsidiary brand of ELECTRIC TRIKE LLC. Users must follow the instructions and warnings contained on this page, in supplied videos and in manual where supplied (online PDF) for safety. Do not attempt to operate your bike, trike, or conversions system from ELECTRIC TRIKE LLC until you have adequate knowledge of its control and operation. Damage caused by failing to follow instructions is not covered under warranty and could result in dangerous situations, accidents, injury to you and others, damage to the bike, damage to property, injury, or death. If you have any questions about assembly or operation contact ElectricBikeStore.com at 1-800-215-1976 or by email at support@electricbikestore.com.

Because it is impossible to anticipate every situation or condition that can occur while riding, ELECTRIC TRIKE LLC makes no representations about the safe use of bikes under all conditions. There are risks associated with the use of any bicycle or tricycle that cannot be predicted or avoided and are the sole responsibility of the rider and assumes such risks.

Shipping and Delivery

ElectricBikeStore.com is operated by Electric Trike LLC. Complete electric bicycles and tricycles arrive fully assembled. We ship complete vehicles and accessories to the contiguous United States only.

Complete-vehicle shipping

Shipping for a complete electric bicycle or tricycle is $300 within the contiguous United States. This rate also applies to Liberty Trike orders placed through ElectricBikeStore.com. Shipping is separate from the product price.

Accessories

Accessories ordered with a complete bike or trike are packed with the vehicle and included in its $300 freight charge. Accessory-only orders within the contiguous United States are charged $14 for one to four small accessory units or $28 for five or more small accessory units. Orders containing any bulky accessory, such as a basket, rack, bag, lock or floor pump, are charged $22 total, including mixed orders and multiple bulky items. Quantities count individual units, not distinct products.

Preparation and delivery timing

Allow five working days after the base vehicle arrives at our facility for conversion, testing and shipment preparation. Any time needed to obtain the base vehicle and carrier transit time are additional. Availability does not mean immediate shipment. Contact us for the current estimate for your model.

Accessory processing and delivery timing depend on the item and its source. Contact us if you need an item by a particular date.

Tracking and delivery questions

Tracking information will be emailed when your order ships. For help with an order or delivery estimate, email support@electricbikestore.com or call 1-800-215-1976.

WARRANTY

One-Year Limited Warranty — Manufacturing Defects
New complete electric bicycles and tricycles purchased through ElectricBikeStore.com are covered for the original retail purchaser for one year from delivery. This warranty covers manufacturing defects in the complete vehicle, electrical system and battery, including Liberty Trike models. The delivery date is determined by the carrier's tracking record. Contact ElectricBikeStore.com for warranty claims on components supplied as part of your complete vehicle.

What Isn't Covered By The Electric Trike Warranty
Spin Out – This is spinning out the axles inside your dropouts. The torque arm must be always installed. When fixing a flat, make sure your mechanic correctly reinstall the torque arm, or damage can occur.

Over Voltage – Connecting a battery with a voltage higher than specified for your model can damage the controller and other system parts. Use only a replacement battery and charger that meet your model's electrical and safety requirements. Contact ElectricBikeStore.com before purchase if compatibility is uncertain. Buying a part or obtaining service from another company does not by itself void this warranty; damage caused by incompatible parts, improper installation or misuse is not covered.

Improper Battery Maintenance – Is damage to the battery and or battery cells due to improper care and overcharging, undercharging, punctures, dropping the battery, or using a charger that has not been approved for use by ELECTRIC TRIKE LLC. Lithium-ion batteries require proper charging cycles to maintain the life and integrity of the cells. Failure to adhere to the proper care and upkeep could potentially fail the battery and cause damage to the cells, which could result in bodily injury or death.

Damage – Caused by the weather, exposure to water, dropping, or any collision is not covered of any and all provided parts or components, including battery and/or electric systems.

Other Manufacturers – For a manufacturing defect in a component supplied as part of your covered complete vehicle, contact ElectricBikeStore.com. Any separate warranty offered by the component manufacturer is additional to this one-year complete-vehicle warranty.

International Sales – The warranty does not extend to international customers or domestic customers that have taken their electric trike abroad. Regardless of defects in materials or workmanship, ELECTRIC TRIKE LLC will not cover the cost of replacement parts, shipping, or repairs outside of the 48 continental United States. ElectricBikeStore.com does not ship orders outside the contiguous United States.


What Isn't Covered by the Limited Electric Trike Warranty
Warranties are limited to the replacement of parts and/or products determined by ELECTRIC TRIKE LLC at its sole discretion to be defective.

Warranties do not apply to normal wear and tear; any damage, failure and/or loss caused by accident, shipping, misuse, neglect, abuse, and/or failure to follow instructions or warnings as stated on the product or in the applicable owner’s manual or other printed materials provided with the product; damage, failure, and/or loss caused by the use of the product for stunt riding, ramp jumping, competition, off-road use, acrobatics, trick riding or other similar activities, or use in any other manner for which such products were not specifically designed.

Rentals, Commercial Use & Non-Authorized or 3rd Party Sellers
The ELECTRIC TRIKE LLC limited warranty does not cover or apply to any ELECTRIC TRIKE LLC product used for rental or commercial purposes unless the specific product is designated, labeled, or marketed by ELECTRIC TRIKE LLC as acceptable for rental or commercial use. The ELECTRIC TRIKE LLC limited warranty does not cover or apply to any ELECTRIC TRIKE LLC product sold by a non-authorized reseller or retailer.

WARRANTY CLAIMS
Those parts and/or products which are determined by ELECTRIC TRIKE LLC to be defective and to qualify for warranty replacement will be provided at no charge, only after a valid warranty claim is processed by ELECTRIC TRIKE LLC customer service department. Warranty claims must be made by the original purchaser by contacting the ELECTRIC TRIKE LLC customer service at 1-800-215-1976 within the warranty period (stated above). Shipping and handling fees will be paid by ELECTRIC TRIKE LLC.

ELECTRIC TRIKE LLC, at its Sole Discretion, has the Option of Replacing with a New Part or Factory Re-Certified Part. This limited warranty does not exclude implied warranties or other rights that applicable law provides. To the extent permitted by applicable law, ELECTRIC TRIKE LLC excludes incidental or consequential damages. Some states do not allow this exclusion, so it may not apply to you. Subject to applicable law, remedies under this limited warranty are replacement of covered goods or, at ELECTRIC TRIKE LLC's discretion, a refund of the product purchase price. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.


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INTERNATIONAL SALES

The Electric Trike warranty does not extend to international customers or domestic customers that have taken their Electric Trike abroad. Regardless of defects in materials or workmanship, ELECTRIC TRIKE LLC, will not cover the cost of replacement parts, shipping, or repairs outside of the 48 continental United States. ElectricBikeStore.com does not ship orders outside the contiguous United States.

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RETURNS AND REFUNDS

Our complete electric bicycles and tricycles are assembled by professionals with years of experience, and we stand behind each vehicle we build and ship. If you are not 100% satisfied with your complete electric bicycle or tricycle, contact customer service to discuss a return.

Returns Within 30 Days
To request a return of an undamaged and unused product (including a fully assembled electric bicycle or tricycle), contact ElectricBikeStore.com within 30 days of delivery. Approved returns are eligible for a refund minus a 25% restocking fee. Shipping charges are non-refundable. Return shipping and insurance are the responsibility of the buyer.

We will provide a Return Authorization, shipping instructions and the deadline for the returned item to arrive at ELECTRIC TRIKE LLC in Croydon, PA. Contact us before shipping your return. If the electric bicycle or tricycle is returned in less than new condition or refusal on delivery, In that case, ELECTRIC TRIKE LLC reserves the right to deduct any wear or damages, including excessive mileage or extra shipping costs due to refusal. Please save your box and take extreme care in repackaging the electric bicycle or tricycle.

Refused Items
Any order that has been shipped and refused by the consignee will have the 25% restock fee and the actual published two-way shipping charges – even if the item was offered with the free promotional shipping. We do not guarantee on what day your item will arrive since it may go through multiple parties until it reaches you.

Warranties are limited to replacement of parts and/or products determined by ELECTRIC TRIKE LLC at its sole discretion, to be defective.

Cancellations
Any order that has been processed will have a 6% processing fee. If an order has been sent to packing, it will have a 15% packing and processing fee. Any order that has been shipped cannot be canceled. All cancellations and modifications to the original order must be made in writing or by email. Send your email to support@electricbikestore.com.

Shipping Charges
All shipping charges related to returns or repairs not covered under warranty are the buyer’s responsibility. The customer is responsible for the entire cost (not the flat rate, we charge) for shipping and insurance. Shipping charges are non-refundable.

Refunds
Refunds are issued within two days of receipt of the returned merchandise. Please allow 3-6 business days for the credit to appear on your credit card. Any type of refunds, including but not limited to cancellations, refused items, etc., will be made back to the credit card or however the consumer paid.

Not-Received Claim
The company ships items via trackable shipping methods and tracking numbers will be provided to customers upon request to locate items.

If your shipment has not arrived, contact ElectricBikeStore.com with your order details so we can review the tracking and delivery records. If a return is needed, contact us for authorization, shipping instructions and any applicable charges before arranging shipment.

These items are shipped and packed according to the freight company’s policies. Therefore it is the purchaser’s responsibility to check the item prior to riding it and to make adjustments if necessary.

The manufacturers of these products reserve their rights to modify, add or remove parts, add or remove features of the items according to their latest research and development without prior notice to the seller and customers.

Damage and Shortage Claim
Inspect your shipment on delivery, note visible damage or shortages on the delivery receipt when possible, and contact ElectricBikeStore.com promptly with photos and your order details so we can help review the issue with the carrier.

A delivery receipt without a damage notation does not by itself establish that the shipment has no concealed damage or manufacturing defect.

Please report damage, shortages or an apparent defect as soon as you discover the issue. Prompt reporting helps us investigate; it does not shorten the 30-day return period or the one-year manufacturing-defect warranty for a covered complete vehicle.

Non-Merchantability (Usability), or Not as Described Claim
If an item appears unusable or different from its description, email support@electricbikestore.com with your order details and a description of the issue. Contact us for a Return Authorization and shipping instructions before sending anything back. The 30-day return terms and applicable warranty coverage remain as stated above; there is no separate seven-day claim cutoff in this policy.

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ORDERING

Shop online or call us toll-free at 1-800-215-1976 to place your order. Available payment methods are displayed at checkout. Contact us before arranging payment by another method.

See Shipping and Delivery for preparation, procurement and carrier transit timing.

California vehicle classification and use

California distinguishes electric bicycles from mopeds and other motor vehicles. Classification depends on the vehicle's complete configuration, including its pedals, motor power and assisted-speed capabilities. A motor rating alone does not establish moped status or eligibility for public-road use.

Before purchase or use, confirm the exact model's classification, permitted riding locations, and any licensing, registration, helmet or equipment requirements with the California DMV and your local authority. Do not assume that every product sold here qualifies as a California electric bicycle or can be registered for road use.

See the California Highway Patrol's May 27, 2026 guidance and California DMV vehicle-category guidance. Check your insurance coverage with your insurer before riding.

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