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Refund policy

RETURNS

Electric Bikes:

  • No returns after 21 days of receiving
  • The electric bike must be packaged in the same condition as the customer received it: unused, dirt, and dust-free to be eligible for a return
  • Box must be sealed and unopened
  • Customer pays $175 shipping fee (this is withheld from refund)
  • Subject to up to a 20% restocking fee (this is withheld from refund)

Electric Tricycles:

  • No returns after 21 days of receiving
  • The electric trike must be packaged in the same condition as the customer received it: unused, dirt, and dust-free to be eligible for a return
  • Box must be sealed and unopened
  • Customer pays $500 shipping fee (this is withheld from refund)
  • Subject to up to a 20% restocking fee (this is withheld from refund)

Accessory/Replacement Part Orders:

  • No returns after 30 days of receiving
  • The accessory must be packaged in the same condition as the customer received it: unused, dirt, and dust-free to be eligible for a return
  • Subject to a 25% restocking fee
  • Customer pays shipping both ways

Used Items:
No returns, except in extreme cases of breakage/malfunction

Non-Returnable Items:

  • Batteries
  • Special orders
  • Sale items
  • Gift cards
  • Gifted orders

All returns for repair or replacement should be preceded by contacting Electric Bike Technologies, Inc. for approval. Upon approval, a service ticket will be opened to track and communicate the claim, service, or return progress.

The address for any returns is:

Electric Bike Technologies, Inc.
c/o Return: #OrderNumber
1021 Washington Ave.
Croydon, PA 19021

Please Note: All shipping charges related to returns or repairs covered under warranty are the buyer's responsibility.

Credit Card Refunds will be processed within two days of receiving the returned merchandise. Please allow 3-6 business days from the time a refund is issued for the credit to appear on your credit card.

Refund Check Policy: Any type of refunds, including but not limited to cancellations, refused items, etc... A company check will be made in 14 days from the date the item is received back in our warehouse. If the product does not leave our warehouse, it will also be 14 days to issue the refunds.